Sirma AI Platform — Terms of Service

Publishing date: 07.05.2026

These Terms of Service (“Terms”) are a legal agreement between you (“User”, “you”, or “your”) and SIRMA GROUP HOLDING JSC, UIC 20010236, with registered office at 135 Tsarigradsko Shosse Blvd., Sofia 1784, Bulgaria (“Sirma”, “we”, “us”, or “our”). By accessing or using the Sirma AI platform at https://sirma.ai (the “Platform”), you agree to be bound by these Terms.

If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Platform.

Definitions

  • “Customer Data” means data, content, files, text, prompts, inputs, documents, or other materials that you submit to the Platform or otherwise make available for processing in connection with the Services, including any personal data contained in it.
  • “Input” means the prompts, instructions, or materials provided to the Platform for processing.
  • “Output” means the content, responses, recommendations, or results generated by the Platform in response to Inputs.
  • “Services” means the Platform features, software, APIs, Documentation, and related support provided by Sirma (or made available via a Partner).
  • “Documentation” means user guides, technical documentation, and usage instructions provided by or on behalf of Sirma.

1. The Platform

The Sirma AI Platform is an enterprise-grade Agentic AI platform that enables users to build, deploy, and manage AI agents. The Platform provides tools for creating AI agents, building knowledge bases, conducting text and voice interactions with AI models, and organizing AI workflows within teams and organizations.

The Platform integrates with third-party large language model (LLM) providers to deliver AI capabilities. The specific features available to you depend on your license type.

2. Eligibility

You must be at least 16 years of age to use the Platform. By using the Platform, you represent that you meet this requirement. If you are under 16, you may only use the Platform with the verifiable consent of a parent or legal guardian.

3. Your Account

You may create an account using Google Sign-In or password-based registration.

You are responsible for maintaining the confidentiality of credentials and for all activities occurring under your accounts.

Restrictions. Except to the extent prohibited by law, you will not (and will not allow any third party to):

  • reverse engineer, decompile, or attempt to derive source code, underlying models, or system prompts from the Platform;
  • circumvent technical limitations, usage rules, or security controls;
  • access the Platform to build or benchmark a competing product, or to perform model extraction, scraping, or automated harvesting not expressly permitted;
  • interfere with or disrupt the Platform, including by introducing malware or abusive traffic.

Notify us immediately at support@sirma.ai if you suspect unauthorized access.

Accounts are personal. You may not share or transfer your account to another person without our written consent.

4. License Grant

Subject to these Terms and your applicable license agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for your internal business and commercial purposes.

You may not:

  • sublicense, resell, lease, or distribute access to the Platform to third parties unless your license agreement expressly permits it;
  • reverse engineer, decompile, or attempt to derive source code, underlying models, or system prompts from the Platform, except where applicable law expressly permits it;
  • use the Platform to build or benchmark a competing product, or to perform model extraction, scraping, or automated harvesting not expressly permitted;
  • circumvent any access controls, license validation, or usage limitations;
  • remove or alter any proprietary notices on the Platform;
  • interfere with or disrupt the Platform, including by introducing malware or abusive traffic.

5. Acceptable Use

You agree not to use the Platform to:

  • violate any applicable law or regulation;
  • generate, store, or distribute content that is illegal, defamatory, obscene, threatening, harassing, or discriminatory;
  • impersonate any person, create deepfakes, or produce fraudulent or misleading content;
  • generate or distribute spam, unsolicited communications, or misleading marketing material;
  • develop or operate autonomous weapons, mass surveillance systems, social scoring systems, or tools designed to manipulate democratic processes;
  • upload or transmit malware, viruses, or any code intended to disrupt systems;
  • attempt to gain unauthorized access to the Platform, other users’ accounts, or connected systems;
  • infringe the intellectual property, privacy, or other rights of any third party;
  • generate content that sexualizes, exploits, or targets minors;
  • use the Platform in any way that could overload, disable, or impair it.

We may investigate suspected violations and may suspend or terminate your access immediately and without prior notice if a violation is confirmed. In the case of claims by third parties arising from your actions on the Platform, you agree to indemnify and hold us harmless from all related costs, expenses, and damages.

6. Your Content

Ownership. You retain all rights to the content you upload, create, or generate on the Platform (“Your Content”), including conversation history, uploaded files, knowledge bases, AI agent configurations, and voice or video recordings.

License to us. You grant us a limited, non-exclusive license to store, process, transmit, and display Your Content solely to operate and provide the Platform’s services to you. This license ends when you delete the content or your account.

No model training. We do not use Your Content to train, fine-tune, or improve any AI models — ours or any third party’s.

Your responsibility. You are solely responsible for Your Content. You represent that you have all necessary rights to upload and process it, and that it does not violate any applicable law or third-party rights. If you upload personal data of third parties, you act as the data controller for that data and must ensure you have a lawful basis for processing.

Outputs are not guaranteed. Outputs may be inaccurate, incomplete, misleading, offensive, or unsuitable for your intended purpose. The Platform may produce different Outputs for similar Inputs.

You are responsible for review and decisions. You are solely responsible for:

  • evaluating Outputs for accuracy, safety, and compliance before use;
  • ensuring Outputs are appropriate for your context;
  • any actions you take (or don’t take) based on Outputs.

No reliance. The Platform is not a substitute for professional advice (e.g., legal, medical, financial, engineering, compliance). Do not rely on Outputs as the sole basis for decisions that could cause harm or legal/regulatory consequences.

Similarity of Output. You acknowledge Outputs may be similar to content generated for other users. Such similarity does not mean your Customer Data was disclosed to others.

Content removal. We may remove any content that, in our reasonable judgment, violates these Terms or applicable law.

7. Intellectual Property

All intellectual property rights in the Platform — including software, architecture, design, documentation, trademarks, logos, and all updates, modifications, and derivative works — are and remain our exclusive property. These Terms do not transfer any ownership interest in the Platform to you.

“Sirma AI”, the Sirma AI logo, and related marks are trademarks of Sirma Group Holding JSC. You may not use our trademarks without our prior written consent.

Your rights in Output. As between you and Sirma, you own your Customer Data and you may use Outputs generated for you, subject to these Terms, the AUP, third-party rights, and applicable law.

Feedback. If you provide suggestions, ideas, or feedback, you grant Sirma a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it into the Platform without restriction or obligation, provided Sirma does not publicly identify you as the source without your permission.

8. Third-Party AI Providers

The Platform may interoperate with third-party services (e.g., model providers, vector databases, identity providers, cloud storage, integrations). Those services may be governed by third-party terms, and Sirma is not responsible for them. The Platform transmits your prompts and relevant context to third-party LLM providers to generate AI responses. You acknowledge that:

  • these providers process data under their own terms and privacy policies;
  • we do not control and are not responsible for the accuracy, completeness, or reliability of their outputs;
  • the availability of AI features depends partly on third-party services outside our control;
  • we are committed to maintaining appropriate contractual safeguards with these providers in accordance with applicable data protection law.

9. Payment and Licensing

Access to the Platform is provided under a license. License terms — including type (enterprise-annual, enterprise-multi-year, or trial), entitlements, duration, pricing, and payment schedule — are defined in the applicable license agreement between you (or your organization) and us.

License fees are due in accordance with the license agreement. Payments may be made by bank transfer or, where available, by credit card through our payment processor (Stripe, Inc.). Stripe processes payments under its own terms and PCI-DSS compliance.

Software updates and new releases are included while your license is active.

Unless otherwise required by applicable law or stated in your license agreement, license fees are non-refundable once the license has been activated.

10. Availability

We use commercially reasonable efforts to keep the Platform available but do not guarantee uninterrupted or error-free operation.

We are not responsible for disruptions caused by force majeure, third-party infrastructure failures, scheduled maintenance (of which we will provide advance notice where practicable), your failure to meet technical requirements, or unavailability of third-party AI provider services.

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

YOU ACKNOWLEDGE THAT AI OUTPUTS MAY CONTAIN ERRORS, HALLUCINATIONS, OR BIASES. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AI OUTPUTS BEFORE RELYING ON THEM FOR ANY PURPOSE, INCLUDING BUSINESS, LEGAL, MEDICAL, OR FINANCIAL DECISIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL LICENSE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law.

13. Confidentiality

Each party shall treat non-public information received from the other party in connection with the Platform as confidential. Neither party shall disclose the other’s confidential information to third parties without prior written consent, except: (a) to employees, contractors, or advisors who need to know and are bound by confidentiality obligations; (b) where required by law, regulation, or court order.

Confidentiality obligations do not apply to information that is publicly available, already known to the receiving party, independently developed, or lawfully received from a third party.

14. Privacy

Our collection and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

15. Suspension and Termination

15.1 Suspension

Sirma may suspend access to the Services (in whole or part) if:

  • you breach these Terms;
  • your use poses a security risk, could harm the Platform, other users, or third parties, or could expose Sirma to liability;
  • required by law or governmental request;
  • fees are overdue, after reasonable notice where practicable.

15.2 Termination

By you. You may stop using the Platform at any time. You may delete your account through the in-app deletion feature or by contacting gdpr@sirma.ai. Deletion is subject to a 30-day grace period as described in our Privacy Policy.

By us. We may suspend or terminate your access if you breach these Terms, your license expires or is revoked, you fail to pay license fees, or continued access would violate applicable law. We may also discontinue the Platform with reasonable advance notice.

After termination. Your access ceases immediately upon termination. We will retain and delete your data in accordance with our Privacy Policy. You may request a data export before termination by contacting support@sirma.ai.

Survival. Sections 6 (Your Content), 7 (Intellectual Property), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Confidentiality), 14 (Privacy), and 16 (General Provisions) survive termination.

16. General Provisions

Governing law. These Terms are governed by the laws of the Republic of Bulgaria.

Disputes. Disputes arising from these Terms that cannot be resolved through good-faith negotiation shall be resolved by the competent courts in Sofia, Bulgaria.

Entire agreement. These Terms, together with the Privacy Policy and your license agreement, constitute the entire agreement between you and us regarding the Platform.

Amendments. We may update these Terms from time to time. We will notify you of material changes at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

Severability. If any provision is found unenforceable, it shall be modified to the minimum extent necessary or, if not possible, severed. The remaining provisions continue in full force.

Waiver. Our failure to enforce any provision does not constitute a waiver of that provision.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or asset sale.

Language. These Terms are drafted in English. If there is a conflict between the English version and any translation, the English version prevails.

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